1. Agreement and eligibility
These Terms of Service form a binding agreement between you and EchoGenic. By creating an account, accepting an order form, or using the services, you agree to these terms and our Privacy Policy. You must be legally able to enter this agreement and provide accurate account information.
If you use EchoGenic for an organization, you represent that you have authority to bind that organization. In that case, “you” includes the organization.
2. The service
EchoGenic provides software for equine identity, records, controlled collaboration, breeding decision support, and reproduction tracking. We may improve or modify the service over time, provided we do not materially reduce paid functionality during a current subscription term without reasonable notice.
3. Accounts and security
- Keep credentials confidential and use the service only through your own authorized account.
- Maintain accurate contact and role information and promptly remove access that is no longer appropriate.
- Notify us promptly at [email protected] if you suspect unauthorized access or a security incident.
- You are responsible for activity performed through your account unless caused by our breach of these terms.
4. Customer data and permissions
You retain ownership of data you submit to EchoGenic. You grant us the limited rights needed to host, process, back up, transmit, and display that data to provide, secure, support, and improve the service.
You are responsible for having the rights, notices, consents, and lawful basis needed to upload and share data, including horse records, documents, professional details, and information about other people. Visibility and access controls must be used in accordance with applicable confidentiality duties.
5. Professional and breeding decisions
EchoGenic is a recordkeeping and decision-support tool. It does not provide veterinary, genetic, legal, regulatory, ownership, or insurance advice, and it does not replace examination by a qualified professional. Scores, warnings, confidence indicators, and recommendations depend on the completeness and quality of available data.
You remain responsible for verifying records and making decisions affecting animal health, welfare, breeding, ownership, and compliance.
6. Subscriptions, fees, and taxes
Paid plans, fees, usage limits, billing cycles, renewal terms, and cancellation rights will be stated at checkout or in an order form. Unless stated otherwise, fees are exclusive of applicable taxes. You authorize us and our payment provider to charge the selected payment method for amounts due.
If an order form conflicts with these terms, the order form controls for that purchase. Consumer rights that cannot lawfully be excluded remain unaffected.
7. Acceptable use
You must follow our Acceptable Use Policy. You may not misuse the service, interfere with its operation, attempt unauthorized access, upload unlawful or harmful material, or use platform data to harm people or animals. We may investigate suspected misuse and limit access when reasonably necessary to protect the service, users, or third parties.
8. Intellectual property
EchoGenic and its licensors own the service, software, interface, documentation, trademarks, and aggregated or de-identified insights that do not identify you or disclose customer data. No rights are granted except the limited right to use the service under these terms.
If you provide feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission.
9. Third-party services
The service may interoperate with registries, storage providers, email services, payment providers, or other third parties. Their products and terms are separate from ours. We are not responsible for third-party services outside our control, but we remain responsible for our obligations when we use service providers to process data on our behalf.
10. Suspension and termination
You may stop using the service at any time and may cancel a paid plan as described at purchase. We may suspend or terminate access for material breach, nonpayment, legal requirements, security risk, or conduct that threatens the service or others. Where practical, we will give notice and an opportunity to cure.
After termination, your right to use the service ends. We will handle retained and deleted data as described in the Privacy Policy, applicable order form, and law. Provisions that by their nature should survive termination will survive.
11. Disclaimers and liability
To the extent permitted by law, the service is provided “as is” and “as available.” We do not promise uninterrupted operation or that records and recommendations will always be complete or error-free.
To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, data, or goodwill. EchoGenic’s total liability arising from the service will not exceed the fees paid or payable for the service during the twelve months before the event giving rise to the claim. These limits do not apply where liability cannot legally be limited.
12. Changes and contact
We may update these terms to reflect changes to the service, law, or business practices. We will post the updated date and provide additional notice when a change materially affects your rights. Continued use after the effective date means you accept the revised terms.
Questions or legal notices may be sent through the Contact page or to [email protected].